FAQ
Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for, feel free to reach out at info@iivoon.com.
1. Can I cancel my order after placing it?
Since orders begin processing immediately after checkout, we are unable to change or cancel your order once it is placed. This includes updates to delivery options, shipping address, order items, or payment method. Please double-check your information before confirming your order.
If you need to return a product, please refer to our Refund Policy.
2. My order hasn't arrived. What should I do?
If your order hasn't arrived and tracking shows it was delivered over one (1) business day ago, please contact our Care Team at info@iivoon.com. We'll help you track it down or issue a resolution.
3. How can I track my order?
Once your order is shipped, you'll receive an email with your tracking number and shipping details. You can track your package using the courier's tracking link provided in the email.
4. Do you ship internationally?
We primarily ship domestically, but international shipping is available on special request. Shipping options and costs will be determined based on the order. International customers can contact us at info@iivoon.com to arrange their order.
5. How long does shipping take?
- Domestic orders (India): 3–6 business days
- International orders: Varies based on destination — contact us for an estimate
6. Can I change my shipping address after ordering?
Unfortunately, we cannot change addresses after the order is confirmed. Please double-check your delivery information before placing your order.
7. What payment methods do you accept?
We accept Visa, MasterCard, American Express, UPI, Paytm, Google Pay, Razorpay, and other secure online payment gateways depending on your location.
8. Do you offer returns or exchanges?
We accept returns for unused products in their original packaging within 7 days of delivery. Please visit our Refund Policy for full guidelines.
9. What if I received a damaged or wrong item?
We're sorry to hear that! Please email info@iivoon.com with your order number and a photo of the damaged or incorrect product within 48 hours of delivery. We'll resolve it quickly.
10. Are your products safe to use?
Yes! All iivoon products are made with quality and safety in mind. We work only with ethical manufacturing partners and do not test on animals. If you have specific health concerns, we recommend consulting a relevant professional before use.
11. Are your products handled with care during shipping?
Absolutely. Our packing team takes great care to ensure every order is securely packaged and arrives in perfect condition.
12. Can anyone use iivoon products?
Yes! iivoon products are designed to be inclusive and accessible to everyone, regardless of gender, background, or identity. We believe great products are for all.
13. Do you offer gift wrapping?
Not at the moment, but all orders are beautifully packaged and make for a great gift as-is.
14. How often do you launch new products?
We're constantly working on new additions to our store. Sign up for our newsletter or follow us on Instagram to stay updated!
15. How can I contact iivoon customer service?
For any support, order inquiries, or product questions, please email us at info@iivoon.com. We're happy to help!